Refund Policy
Elite Branding is proud of the quality we produce and strive to provide consistent products for all clients. If you are not satisfied with the product you receive, please read the following information below and follow the instructions.
We accept returns for:
- Items that are faulty
- Items that have a faulty print
- Damaged goods, excluding damage caused during delivery of products
We do not refund or exchange for:
- Change of mind
- Errors in approved design proofs
- Errors from non “print ready” artwork that has been supplied by the customer
- Shipping or supplier stock delays
- Incorrect choice of garment size/s
- Supplied garments to Elite Branding, which are done at your own risk
We can only accept returns within 14 days of receiving the item/s. All returns have to come in their original packaging and if there’s any noticeable wear to any item it cannot be returned, unless it is deemed faulty.
It is the client’s duty to ensure all details (artwork, placement, sizes, quantity, shipping address, etc) are all correct before payment is made.
Print dimensions and print placement are within 2-3cm (+/-), anything outside can be considered faulty.
We do not accept returns for errors made by our couriers when we have dispatched goods to the address supplied by the customer.
All shipping fees for returning products will be at the expense of the returnee. If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method.
Please take into consideration:
- All items are to be returned to Elite Branding in order to receive an exchange or refund
- It is the customer’s responsibility to return items within 7 days of approval of the return, a tracking number must be provided as proof
- It requires up to 5 business days to process any claim
Once we receive your request, our team will review and respond to your request to discuss what options are available. Request form below.
Need help?
Contact us at info@elitebrandinginc.com.au for questions related to refunds and returns.