FAQ
What is the typical turnaround time for custom uniforms?
Our standard turnaround time is approximately two weeks from the date we receive payment. This allows us to ensure high-quality customization and thorough quality checks.
Do you offer express delivery options?
Currently, we do not offer express delivery. However, we strive to process and dispatch all orders as quickly as possible. If you have urgent needs, please contact us to discuss potential options.
Can I see a sample before placing a bulk order?
Yes, we can provide samples for you to review before placing a large order. Please contact us to arrange a sample and discuss any specific requirements.
What is the minimum order quantity for custom uniforms?
Our minimum order quantity varies depending on the product. Please contact us for detailed information on minimum order quantities for specific items.
Are there any setup fees for custom orders?
We do have setup fees for embroidery and screen printing. However, we’re happy to waive them for bulk orders! Reach out to us for more details, and let’s discuss how we can help you.
Can I provide my own artwork for customization?
Yes, you can provide your own artwork for customization. Please ensure that the artwork is print-ready to avoid any delays. If you need assistance with artwork preparation, let us know!
What types of payment do you accept?
We accept various payment methods, including credit/debit cards and bank transfers. Payment details will be provided during the checkout process.
How do I track my order once it’s dispatched?
Once your order is dispatched, we will send you a confirmation email with tracking details. You can use this information to monitor the progress of your delivery.
What should I do if there’s an issue with my order?
If you encounter any issues with your order, please contact us immediately. We will work with you to resolve the problem, whether it’s a quality issue, incorrect item, or any other concern.
Can I return or exchange custom uniforms?
Custom uniforms are generally non-returnable and non-exchangeable due to their personalized nature. However, if there is a fault with the item, please contact us, and we will work with you to address the issue.